How To Fix The Google Chrome Has Stopped Working Issue

COMODO Internet Security is probably not as well known as other anti-viral and firewall suites like Avast or AVG but it has a loyal and satisfied following, including myself. Unfortunately the latest updates to the firewall protocols have caused a major glitch with Google Chrome, preventing the browser from starting and giving an annoying “Google Chrome has stopped working” message to users.

Here is a quick and ready fix for the many, many users effected by the problem until COMODO hopefully sorts it out in the next update for its software on Windows 10.

Click the COMODO Internet Security shortcut on your desktop or in your Windows menu.

Click the underscored “Home” link on the COMODO interface, then the underscored “HIPS” link.

This presents a new pop-up screen and you’ll need to go to the “HIPS Settings” line, almost mid-way down in the index of options. Here you will see various tick-boxes and you should head for the last one, “Detect shellcode injection”, where you’ll need to click the underscored link “Exclusions”.

Right click in the open space on the new window that appears, and choose “Add” > “Files”. Then select (probably by “going up” a folder level or two) the path:

C:\Program Files (x86)\Google\Application\chrome.exe

Click “OK”, followed by more oks as you go back through the pop-ups. Hopefully when you now reopen Chrome all will be good. If not try a restart to make sure the changes take effect.

If I get a chance I’ll post some screenshots tomorrow.

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8 comments

  1. thankfully i don’t have this problem but I always find your techy posts very helpful indeed. hope the instructions sort it for people who are running into it.

  2. This worked for me too on Vista – many thanks! Chrome is located here for me:

    C:\Users\[username]\AppData\Local\Google\Chrome\Application\chrome.exe

    so if others can’t find it in the first place, try this… or right click your shortcut (desktop, quick launch etc) and away you go 🙂

  3. Thank you so much for your assistance, however, I am not able to find the extension “C:\Program Files (x86)\Google\Application\chrome.exe”. I tried doing a search in the window as well and it said it could not be located 😦 Any other suggestions from that point?

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